Igniting Workplace Enthusiasm
 
  Print  

Tuesday, 27 June, 2017

Customer Service - Attitudes for Service

Tuesday, 27 June, 2017
09:00 - 11:00

Export to Outlook

 

Course Information

The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviours of helpfulness, genuine interest and respect moves customers from hostile or ambivalent to supportive and enthusiastic. This workshop begins with taking 100% responsibility for yourself and the attitude you convey. Each time you come into contact with a customer your attitude is showing. At the completion of this workshop participants will be able to: - Assess Customer Service Attitudes to set goals for improvement - Incorporate the Four Drivers of Customer Service to build customer relationships - Apply Attitude Control Principles to manage their attitudes - Use conversational language to keep the interaction low pressure

Language: English

 

Export to Outlook

 

Location

Hinton's Vineyard
750a Wairakei Road
Burnside
Christchurch, ---
New Zealand
0800 328 7246
Free parking is available onsite at the venue.
 
 

Christchurch, ---, NZ
P:0800 328 7246

Follow us on

 
© 2017 Dale Carnegie & Associates, Inc.. All Rights Reserved.
Website design and development by Americaneagle.com