Igniting Workplace Enthusiasm
 
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Sales

Dale Carnegie Sales Training: Winning with Relationship Selling

In today’s complex sales environment, gimmicks and tactics are obsolete: customers are just too savvy. Armed with pricing and information from your website, reviews from the Internet, and recommendations from an army of colleagues and friends, they are the personification of the empowered consumer, knowledgeable beyond the need for basic information. 

Customer Service - Attitudes for Service

The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviours of helpfulness, genuine interest and respect moves customers from hostile or ambivalent to supportive and enthusiastic. This workshop begins with taking 100% responsibility for yourself and the attitude you convey. Each time you come into contact with a customer your attitude is showing.

 
 

Christchurch, ---, NZ
P:0800 328 7246

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